Exchange and Return Policy for Boards, SUPs, and Merchandise

At Z3n Tests, we want you to be completely satisfied with your purchase. If you are not happy with your surfing boards, Stand Up Paddleboards (SUPs), or merchandise, you can request an exchange or return within 14 days of receiving your order. This guide will help you understand the process, requirements, and how to get support for your request.

Eligibility for Returns and Exchanges

To be eligible for an exchange or return at Z3n Tests, the following conditions must be met:

• Contact customer support within 14 days of receiving your order.
• Items must be unused and in their original condition.
• All original packaging and tags must be intact.
• Custom or clearance items may not be eligible for return or exchange.

How to Request a Return or Exchange

Follow these steps to initiate your return or exchange with Z3n Tests:

1. Contact our customer support team via phone or email within 14 days of delivery.
2. Provide your order number and details of the item(s) you wish to return or exchange.
3. Our team will guide you on the return shipping process and provide any necessary authorization.
4. For exchanges, we will assist you in selecting a suitable alternative product that better fits your needs.

Important Considerations

Please keep in mind the following points regarding returns and exchanges at Z3n Tests:

• Return shipping costs may apply unless the return is due to a Z3n Tests error.
• Refunds will be processed after we receive and inspect the returned item(s).
• Exchanges are subject to availability of the replacement product.
• Certain merchandise such as clearance or customized items cannot be returned or exchanged.

Contact Customer Support

Our friendly and knowledgeable customer support team is here to assist you with any questions or concerns regarding returns or exchanges. You can reach us by:

• Phone: [Insert phone number]
• Email: [Insert email address]

Conclusion

At Z3n Tests, we are committed to your satisfaction and want your surfing experience to be exceptional. Please contact us promptly if you need to return or exchange your surfing boards, SUPs, or merchandise, and we will guide you through the process to ensure it is smooth and easy.